Privacy Policy

Information Collection and Use
Precious Memories is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Precious Memories collects information from our users at several different points on our website.

ORDERS
We request information from the user on our order form. Here, a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date and cvc number). This information is used for billing purposes and to fill customer's orders.  Should we have trouble processing an order, this contact information is used to get in touch with the customer. Canadian customers have the added advantage of using e-transfer, which is our preferred method of payment. We tell you what the total is, through an e-mail, and then you send a transfer, so we can send out your order. 

COOKIES
A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is not linked to any personally identifiable information while on our site.
Once the user closes their browser, the cookie simply terminates. If a user rejects the cookie, they may still use our site. The only drawback to this is  the customer will be limited in some areas of our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.
Some of our business partners use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

LOG FILES
We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

SHARING
We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

LINKS
This web site contains links to other sites.
Please be aware, we Precious Memories are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site, to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by Precious Memories Web site.

NEWSLETTER
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address.

SURVEYS & CONTESTS
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as postal or zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

SECURITY
This website takes every precaution to protect our users information. When customers submit sensitive information via the website, your information is protected both online and off-line.
When our order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just surfing.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our customers information, not just the sensitive information mentioned above, is restricted in our office. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers information is protected. Finally, the servers we store personally identifiable information on are kept in a secure environment.
If you have any questions about the security at our website, you can send an email to sales@doultonfigurines.com. We will respond to your concerns.

SPECIAL OFFERS
We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below.

Correction/Updating Personal Information:
If a user's person identifiable information changes (such as your postal or zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us.

Choice/Opt-out
Our users are given the opportunity to opt-out of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, our order form has an opt-out mechanism so users who buy a product from us, but don't want any marketing material, can keep their email address off our lists.
Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by replying, unsubscribe in the subject line in the email or email us at sales@doultonfigurines.com . Users can opt-out on our Canadian website with the Newsletter link.

Notification of Changes
If we decide to change our privacy policy, we will post those changes on our Homepage so our customers are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify customers by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.