Return Policy

All items are fully guaranteed and all stock items can be returned within 7 days for any reason for a full refund of the item price.
We warranty all items to arrive safely and in original condition, unless otherwise advised in advance. In the case of a claim please contact us immediately for return instructions. Merchandise must not be returned unless pre-authorized, with the original invoice and our stamp still applied*(information on stamp below).
We will replace the piece if a replacement is available, if not we will refund the full amount of purchase price. On regular stock items, we will accept pre-authorized returns up to one month on trade or store credit only.
After one month from purchase, we reserve the right to consider that you are selling the item back to us, not returning it.

IMPORTANT:
*We apply a rubber stamp to all pieces that states: "Stamp removal accepts piece." Sometimes we adhere a small sticker or partial sticker to the bottom of the piece for the same reason. 
Please check the piece carefully before removing the stamp because we will not consider any claim for defective or damaged product if this stamp or sticker is removed.
It is very easy to remove with a soft cloth in seconds and does not mark or damage the piece permanently, we guarantee this fact. Most of our inventory is now discontinued inventory. Also, Royal Doulton does not make any figurines, since their 2021 figurine list.